FAQ

Frequently Asked Questions (FAQs)

Payment:

  1. What payment methods do you accept?

    • We accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer secure payment options like PayPal.

  2. Is my payment information secure?

    • Yes, your payment information is securely processed. We use industry-standard encryption to protect your data.

Shipping:

  1. Where do you ship to?

    • We currently ship within the United States. Stay tuned for updates on international shipping.

  2. How can I track my order?

    • Once your order ships, you'll receive a tracking number via email. You can track your package using this information.

  3. What are the shipping costs?

    • (Free Shipping Opinion is Available). Shipping costs vary based on your location and selected shipping method. You can view the shipping costs during the checkout process.

Logistics:

  1. How long does it take to process orders?

    • Orders are typically processed within 1-2 business days. Keep an eye on your email for updates on your order status.

  2. What should I do if my package is lost or delayed?

    • Contact our customer service team at support@lihanton.com, and we'll assist you in locating or expediting your package.

Returns and Exchanges:

  1. What is your return policy?

    • We accept returns within 30 days of delivery. Items must be in unused condition with original tags for a full refund. Please note you will be responsible for return shipping costs and original shipping fees are non-refundable.

  2. Can I exchange an item?

    • Yes, we offer exchanges for a different size or color. Contact our support team for assistance. Please note you will be responsible for return shipping costs and re-shipping fees.

  3. How do I initiate a return or exchange?

    • Visit our Returns & Exchanges page for step-by-step instructions. Reach out to support@lihanton.com for additional assistance.